We make limited drops and ship them worldwide from where they're made. Here's exactly how, where, and when your order gets to you.
This policy applies to orders placed at theunofficialbrand.com and works alongside our Return & Refund Policy and Terms of Service.
Orders are produced and shipped from Guatemala. Because we operate on a limited-drop model, every piece is dispatched from there directly to you.
We currently ship to:
If your country isn't available at checkout, email us at hola@theunofficialbrand.com and we'll see what we can do.
Orders are processed and dispatched within 2–5 business days of being placed. Processing happens Monday–Friday, excluding holidays.
During a drop launch or restock, processing may take a little longer due to volume. If there's a significant delay, we'll email you.
You'll receive a confirmation email when your order is placed, and a second email with tracking once it ships.
Shipping is charged as a flat rate by destination, calculated at checkout:
| Destination | Rate |
|---|---|
| Guatemala (domestic) | USD 2.50 |
| Mexico | USD 15.00 |
| United States | USD 15.00 |
| Rest of world | Reach out |
Rates cover carrier costs only. Import duties and taxes are separate — see below.
Once shipped, estimated delivery times are:
| Destination | Estimated delivery |
|---|---|
| Guatemala (domestic) | [2–5] business days |
| Mexico | [5–12] business days |
| United States | [7–15] business days |
| Rest of world | [10–20] business days |
These are estimates, not guarantees. Delivery times depend on the carrier and on customs clearance, which is outside our control. Total time to receive your order = processing time + delivery time.
For orders shipped outside Guatemala, you are responsible for any import duties, taxes, and customs fees charged by the destination country. These are not included in your order total or shipping cost and are collected by the carrier or customs authority, not by us.
Customs policies vary by country. If you're unsure what to expect, check with your local customs office before ordering. We can't predict or refund these charges, and we can't mark orders as "gifts" or undervalue them on customs forms.
Every order ships with tracking. You'll get a tracking number by email once your order is dispatched. If you haven't received tracking within [number] business days of your order confirmation, check your spam folder, then contact us.
Some delays are out of our hands — customs holds, carrier backlogs, weather, peak seasons, and incorrect addresses can all slow things down. We'll always help you track down a delayed package, but we can't be held responsible for carrier delays once an order has shipped.
If tracking shows your package as delivered but you can't find it, check with neighbors, your building, and your local carrier office first — packages often turn up within a day or two.
Please double-check your shipping address at checkout. We ship to the address you provide. If an order is returned to us because of an incorrect or incomplete address, we'll contact you to arrange reshipment, and you'll be responsible for the additional shipping cost. We can't reroute a package once it's in transit.
Title and risk of loss pass to you once your order is delivered to the address you provided, or once a carrier confirms delivery. Until then, the provisions above apply.
The Unofficial Brand — operated by Unofficial-Brand LLC 8903 Glades Rd, Ste A8 #2398, Boca Raton, FL 33434, USA theunofficialbrand.com hola@theunofficialbrand.com
Entirely unofficial. Shipped worldwide.
Last updated: June 2026
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